Last modified: February 24, 2025

Please read these terms and conditions carefully before using our services.

OVERVIEW

This website, along with its associated services, is owned and operated by Ciotech Inc a corporation duly incorporated under the laws of Quebec, Canada, doing business as Regystra. Throughout this site, the terms “we,” “us,” and “our” refer to Regystra. Regystra provides a white-label Software as a Service (SaaS) platform websites, including all information, tools, and services offered through it, to you, the customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our website, using our mobile applications, or accessing our APIs endpoints, and/or purchasing from us, you (the "User/Customer/Customer") engage in our "Service" and agree to be bound by the following Terms and Conditions ("Terms of Service" or "Terms"). These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, end-users, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website or services. By accessing or using any part of the site, you agree to these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website, mobile applications, or use our services. If these Terms are considered an offer, your acceptance is expressly limited to these Terms of Service.

Any new features or tools added to our "Service" will also be governed by these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting updates or changes on our website. It is your responsibility to review this page periodically for updates. Your continued use of or access to the website following the posting of changes constitutes your acceptance of those changes.

Definitions

• Intellectual Property (IP): Refers to intangible creations of the mind, including but not limited to copyrights, trademarks, patents, trade secrets, and proprietary technologies.
• Content: Refers to any material uploaded, shared, or transmitted on the platform by customers & end-users, including but not limited to text, images, videos, logos, event details, and other user-generated content. Customers and end-users are solely responsible for ensuring they have the legal rights, including ownership or appropriate licensing, to upload and share such content on the platform.
• Infringement: Refers to any unauthorized use, reproduction, distribution, or modification of intellectual property that violates the rights of the IP owner. Uploading content without the proper rights or permissions constitutes infringement and may result in removal of the content and additional legal consequences.
• Service: Refers to the platform and services provided by Regystra, including but not limited to the website, mobile applications, and APIs.
• Customer: Refers to any individual or entity that purchases or uses the Service on behalf of a sports organization or club, or any other organization.
• End-User: An individual accessing the Service via a Customer’s branded platform (e.g., event participants), whose data is owned by the Customer.
• API: Refers to the Application Programming Interface, which allows for secure data interaction between the Service and third-party platforms.

SERVICE DESCRIPTION

Regystra is an all-in-one multi-Language SaaS platform designed to simplify and enhance the management of sports organizations and recreational activities. With advanced tools for registration, scheduling, payment processing, communication, and tournament management, Regystra empowers organization (that are using our service and operate under their own branding) to streamline operations, improve efficiency, and deliver exceptional experiences to participants, teams, and stakeholders. Our platform integrates seamlessly with third-party services like Stripe for payment processing, HubSpot for CRM, and QuickBooks for financial management, allowing users to centralize their operations within a single interface. Regystra’s robust API enables secure data interaction, providing the flexibility to customize workflows and automate tasks.

Key features of Regystra include:

• Multi Language Customer Portal: we provide a multi language customer portal (English, French, Spanish, Portuguese, Swedish, Finnish, Italian, and others) for our customers' users. If additional languages are needed, please contact us and we will do our best to accommodate your request.
• Online Registrations & Payments: Support for simple or advanced registration workflows, online/offline payments, installment plans, and waiver collection with electronic signatures.
• Team and Player Management: Tools to manage player profiles, guest registrations, team assignments, and travel logistics.
• Tournament Scheduling: Simplified creation of pools, brackets, match schedules, and real-time results tracking.
• Waiver Collection: Collection of waivers and other legal documents using your own legal templates.
• Communication Management: Automated notifications, event updates, and personalized communication for customers, players, and suppliers.
• Financial Tools: Comprehensive expense tracking, budget management, profit and loss (P&L) insights, and reporting capabilities.
• Customizable: Customize the platform to your specific needs and branding. Add your own logo, colors, and other branding elements, including your own leagal policies.

At Regystra, security and privacy are paramount. We ensure data protection through industry-standard security practices, GDPR compliance, and private database options. Your data belongs to you—we do not sell, share, or use it beyond what is necessary to deliver and improve our services.

Whether you are managing large-scale soccer or hockey tournaments or community sports leagues, Regystra is the platform of choice for organizations in the United States, Canada, Europe, and South America. Trusted by industry leaders, our software is recognized for its reliability, scalability, and superior user experience.

By using Regystra, sports organizations can focus on what matters most—delivering exceptional events and building lasting relationships with their participants and communities.

SECTION 1 - General Terms of Use

By agreeing to these Terms of Service, you confirm that you:

For Customers (Sports Organizations and Legal Entities):

• You are a legally recognized sports organization or an authorized legal entity acting on behalf of a sports organization or club to use the Service;
• You have the authority to enter into this agreement on behalf of your organization and to bind it to these Terms;

For End-Users (Participants, Players, or Individuals Accessing the Service via a Customer):

• You are at least the age of majority in your jurisdiction, state, or province of residence;
• If you are under the age of majority, you have obtained consent from a parent or legal guardian to use this site or our Services under their supervision.

Users under 16 are prohibited from using the Service without parental consent. See our Privacy Policy for details on children’s data handling.

You agree that you will not use our products or Services for any illegal or unauthorized purposes, and you will not, in the course of using the Service, violate any applicable laws, including but not limited to intellectual property or copyright laws.

Additionally, you must not:

• Transmit any worms, viruses, or destructive code;
• Engage in any activity that compromises the security or integrity of the Service.

Any breach or violation of these Terms will result in immediate termination of your access to the Service, and we reserve the right to pursue further legal remedies as applicable.

SECTION 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Either party may terminate the Service at any time without prior notice.

If a customer fails to make monthly payments or application fee payments, we reserve the right to terminate the Service immediately without prior notice. No refunds will be issued for discontinued services due to non-payment. In the event of such termination, we are not responsible for any data loss, nor will we provide data backups.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

not

Credit card information is always encrypted during transmission across networks. We do not store any credit card information in our applications.

You, your employees, agents, contractors, or any third parties who may have access to the Service through you, agree not to engage in any activity that would involve reverse engineering, reproducing, duplicating, copying, cloning, selling, reselling, or exploiting any portion of the Service, including its use or access, or any contact on the website through which the Service is provided, without our express written permission.

It is your responsibility to ensure that all end-users are aware of and comply with these terms. Any violation of these terms by any end-users may be considered a breach by you, and may result in legal action against you.

Account Responsibilities

End-users must provide accurate, current, and complete information when creating an account. Failure to do so may lead to account suspension or termination. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Notify us immediately of any unauthorized access or suspected security breach.

Data Collection and Usage

We collect and store user data, including but not limited to names, email addresses, dates of birth, gender, phone numbers, country, state/province, city, postal code, and other personal information. This data is used to provide services and enhance the user experience. Payment information is processed by reputable third-party payment processors, such as Stripe or Authorize.net. We do not store sensitive financial information.

For end-users under 16, parental or guardian consent is required for the collection and use of data. Parents or guardians may request data deletion by contacting us. User data is stored on servers in the United States and may be subject to cross-border data transfer regulations. Our website uses cookies to enhance user experience. European Union users must provide consent for cookies before they are implemented.

Prohibited Activities

• Users agree not to Use the Service for unlawful or unauthorized purposes.
• Upload, share, or distribute harmful content such as malware, defamatory material, or objectionable Content.
• Upload, share, or distribute content that does not possess the right to be published.

Violations of these obligations may result in suspension or termination of access to the Service.

The headings in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 - Products or Services

Regystra provides a white-label Software as a Service (SaaS) platform for managing and organizing legal sports activities, including registration, scheduling, and communication features. The Service may include third-party integrations, such as Stripe for payment processing. While we facilitate these services, we do not control or assume liability for their operations. We reserve the right to modify, suspend, or discontinue the Service, or any part of it, without prior notice or liability.

Customer and User Responsibilities

Our applications enable Customers to offer sports activities and related products to their customers. However, we are not responsible for the quality, legality, functionality, or any other aspects of the products or services sold by our Customers. Customers are solely responsible for ensuring compliance with all applicable laws and regulations and for delivering their products or services as promised. Any disputes related to products or services sold through our platform must be resolved directly between the Customer and their customers.

Data Ownership and Usage

• Customer Data Ownership: Customers retain all ownership, rights, title, and interest in and to their data submitted through the Service.This data includes but is not limited to participants data, event data, and payment data.
• License to Use Data: By using our Service, customers grant Regystra a non-exclusive, worldwide, royalty-free license to use, store, and process their data solely for the purpose of providing, maintaining, and improving the Service.
• Aggregated Data: Regystra may compile aggregated and anonymized data derived from user data to enhance the Service. Such aggregated data will not identify any individual user or disclose personal information and may be used for analytics, performance monitoring, and service optimization. (e.g., "for analytics and service improvements")
• Data Security: We implement commercially reasonable security measures to protect user data. However, we cannot guarantee that the Service is immune to unauthorized access or data breaches. Customers are responsible for implementing additional safeguards, such as using strong passwords and regularly updating them.
• Data Retention and Deletion: Upon termination of the Service, we will retain customer data for a period of 30 days to allow for data retrieval. After this period, we reserve the right to permanently delete the data from our systems. Customers are advised to export their data before termination or within the retention period. Once data is deleted, it cannot be retrieved.

Regystra processes customer data in compliance with applicable data protection laws, including but not limited to GDPR and CCPA. Customers are responsible for ensuring their use of the Service complies with these laws.

Please refer to our Privacy Policy or Security Policy for more information on how we handle customer data and security.

API Usage and Third-Party Integrations

• API Access and Usage: Customers may use our API to access and interact with their data within the Service. API access is provided on an "as is" basis, and customers are responsible for ensuring that their use of the API complies with all applicable laws and regulations. Any misuse of the API, including unauthorized access, excessive calls (more than 60 calls per minute), or actions that compromise system integrity, may result in suspension or termination of access.
• Third-Party Integrations: The Service enables customers to integrate with third-party platforms, including but not limited to HubSpot and QuickBooks. These integrations are facilitated at the customer's discretion and are subject to the terms and conditions of the respective third-party providers. Customers are solely responsible for ensuring that they have the necessary permissions and licenses to use third-party services in conjunction with our platform.
• Data Transfer and Responsibility: Data transferred to third-party platforms via the API or other methods is at the customer's sole discretion and responsibility. Regystra does not control or assume liability for the accuracy, security, or processing of data once it has been transferred to a third-party platform. Customers must ensure that their data transfers comply with applicable data protection laws and obtain any necessary consents for data sharing.
• Data Loss or Errors: Regystra is not liable for any data loss, errors, or delays resulting from the use of APIs or third-party integrations. Customers are encouraged to maintain regular backups and monitor data synchronization processes.
• Support for Integrations: While Regystra provides the functionality to integrate with third-party platforms, support for these integrations may be limited to technical assistance for the Regystra API. Issues related to the third-party platform must be addressed directly with the provider (e.g., HubSpot, QuickBooks, etc.). Regystra is not liable for any issues or errors related to the third-party platform and reserve the right to charge for any support requests.

Please refer to our API Usage Policy for more information.

Our Rights

We reserve the right to:

• Limit the sale of our products or services to any organization, person, geographic region, or jurisdiction on a case-by-case basis;
• Limit quantities of any products or services we offer;
• Change descriptions or pricing of products or services at any time as per described in this Terms of Service.
• Reserve the right to modify, suspend, or discontinue the Service, or any part of it, without prior notice or liability as described in Section 17 of this Terms of Service.

Any offer for a product or service made on this site is void where prohibited.

We do not guarantee that the quality of any products, services, information, or other material you purchase or obtain through the Service will meet your expectations, nor do we guarantee that any errors in the Service will be corrected.

Order Management

We reserve the right to refuse any order you place with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed under the same customer account, using the same credit card, or with the same billing and/or shipping address. If we change or cancel an order, we will attempt to notify you using the contact information provided at the time of purchase.

We also reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our Service. You must promptly update your account and other information, including email addresses, credit card numbers, and expiration dates, to ensure we can complete your transactions and contact you as needed.

Licensing

By using the Service, you are granted a non-exclusive, non-transferable, revocable license to access and use the platform solely for your business operations, in accordance with these Terms. All rights not expressly granted herein are reserved by Regystra.

Upon termination of the license, you shall immediately cease all use of the platform and destroy any copies of related documentation in your possession. Additionally, any data associated with your account may be deleted, and Regystra shall not be liable for any loss of data resulting from such termination.

You shall not: License, sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit the platform to any third party.

All rights, title, and interest in and to the platform, including all intellectual property rights, are and shall remain the exclusive property of Regystra. No rights are granted to you other than the limited license expressly set forth herein

Security

We implement commercially reasonable security measures to protect user data. However, no system is entirely immune to unauthorized access or data breaches.

Users are responsible for implementing additional safeguards, such as using strong passwords and regularly updating them, where necessary.

Please refer to our Security Policy for more information.

Intellectual Property

All content on the Service past, present and future, including but not limited to text, graphics, logos, images, and software, is the property of Regystra and is protected by intellectual property laws. Users may not reproduce, distribute, or modify any content without our prior written consent.

You are prohibited from using, storing, copying, reproducing, modifying, translating, publishing, broadcasting, transmitting, distributing, performing, uploading, creating derivative works from, displaying, licensing, selling, or otherwise exploiting any content on the Services, except as expressly permitted under the Agreement. Additionally, you may not decompile, reverse engineer, or otherwise attempt to access the source code of any content on the Services.

If you are a sports organizer, this license includes a non-exclusive, limited right for Regystra to use your organization’s trade name, trademarks, service marks, logos, and other distinctive brand features for promotional, marketing, and service implementation purposes in connection with your use of our services.

Please refer to our Intellectual Property Policy for more information.

Disclaimer of Warranties

The Service is provided "as is" without any warranties of any kind. We do not guarantee the accuracy, completeness, or timeliness of the information provided. Users use the Service at their own risk.

SECTION 4 - Service Fees

Payment and Fees

By using the Services provided by Regystra, you acknowledge and agree to pay all applicable charges and fees associated with your use of the Services, including any additional charges for specific functions or features. Regystra reserves the right to change its fees at any time as per described in this Terms of Service. If you dispute a charge, contact us within 15 days of the invoice date at info[at]regystra.com for review.

Payment Terms and Late Fees

• All invoices issued by Regystra must be paid in full within thirty (30) days of the invoice date unless otherwise specified.
• If payment is not received within the 30-day period, Regystra reserves the right to apply a late payment interest charge of 1.5% per month (18% per annum) on the overdue balance, or the maximum rate permitted by law, whichever is lower.
• Continued failure to pay outstanding balances beyond sixty (60) days may result in additional penalties, suspension of your account, or termination of access to the Services.

Payment Responsibilities

1-Fees to Regystra

• As a Customer of Regystra, you agree to pay all fees associated with your account, including but not limited to subscription fees, service fees, and any applicable additional charges for features or functionality.
• You authorize Regystra to charge your payment method for these fees as they are incurred.

2-Fees Between Customers and End-Users

• You (the Customer) is responsible for collecting payments directly from your end-users (e.g., participants registering for events or activities) for the products or services you offer through our platform.
• Regystra is not a party to any transactions between you and your end-users and bears no responsibility for processing or managing payments made by your end-users to you.

Refunds and Cancellations

• Refunds and cancellations for fees paid by your end-users are governed solely by your policies as the Customer. You are responsible for communicating these policies to your end-users and managing any disputes or claims that arise.
• Regystra does not mediate, manage, or enforce refunds or cancellations between you and your end-users.

Termination and Refunds

In the event of termination of your Regystra account, whether initiated by you or by Regystra, no refunds will be issued for any unused portion of fees paid for the Services. Any outstanding balances or fees incurred before termination remain payable, and Regystra reserves the right to pursue collection of such amounts.

Outstanding Balances

If any balance remains unpaid for more than sixty (60) days, Regystra reserves the right, at its sole discretion, to retroactively charge your payment method and apply a 10% interest rate to the overdue amount.

Pricing and Fee Variability

• Regystra may offer customized pricing based on factors such as usage volume, transaction amounts, feature access, and specific business needs.
• Pricing may vary among Customers depending on their total processed payments, platform usage, support requirements, or other negotiated terms.
• Regystra reserves the right to modify pricing or introduce tiered pricing structures at its sole discretion. Any pricing changes will be communicated to affected Customers with at least 30 days' notice.
• Custom pricing agreements or enterprise pricing structures may be negotiated separately with certain Customers. In such cases, any customized pricing terms will take precedence over general pricing terms.
• By continuing to use the Service, Customers acknowledge and accept that pricing structures may differ between Customers based on individual business factors.
• Regystra is not obligated to disclose the pricing or contractual terms of other Customers.

Updates to Service Fees

These terms regarding service fees are subject to change. It is your responsibility to review this section periodically for updates or modifications.

For more information about refund and cancellation policies, please refer to our Refund Policy.

SECTION 5 - Modifications to the Service and Pricing

We reserve the right to modify, suspend, or discontinue any aspect of the Service, including features, functionalities, and pricing, at any time. However, we will make reasonable efforts to notify you in advance in the following cases:

1. Service Modifications

• We may add, remove, or update features and functionalities to enhance the platform.
• Changes may take effect immediately if necessary for security, compliance, or service improvement.
• If a change negatively impacts your use of the Service, you may cancel within 30 days of notice without penalty by contacting us at info[at]regystra.com.

2. Pricing Adjustments

• Price changes will be communicated at least 30 days in advance or when renewal is due through:
• Email notifications to registered users.
• Updates posted on our website.
• Notices displayed within the Service.

Impact on Subscription Plans:

• Significant changes (e.g., price increases, removal of core features) will apply at your next renewal period unless immediate compliance is required by law.
• Minor changes (e.g., billing adjustments, modifications to support hours) may take effect mid-term.

We shall not be held liable for any modifications, pricing adjustments, suspensions, or discontinuations of the Service.

SECTION 6 - Accuracy, Completeness and Timeliness of Information

We do not guarantee that the information provided on this site is accurate, complete, or up-to-date. The material on this site is intended for general informational purposes only and should not be relied upon as the sole basis for making decisions. We strongly recommend consulting primary, accurate, complete, or timely sources of information before making decisions. Any reliance on the material provided on this site is at your own risk.

This site may include historical information, which is provided for reference purposes only. Historical information may not be current and should not be relied upon as a definitive source of information.

We reserve the right to modify the contents of this site at any time without prior notice. However, we are under no obligation to update any information on the site. You agree that it is your responsibility to monitor changes to our site and to evaluate the relevance and accuracy of the information provided.

SECTION 7 - Optional Tools

We may provide you with access to third-party tools over which we have no control, input, or monitoring capabilities.

You acknowledge and agree that any access to such tools is provided on an "as is" and "as available" basis, without any warranties, representations, or conditions of any kind and without any endorsement. We disclaim all liability arising from or related to your use of optional third-party tools.

Any use of optional tools made available through the Service is at your own risk and discretion. You are solely responsible for ensuring that you are familiar with and approve of the terms and conditions under which the tools are provided by the relevant third-party provider(s).

In the future, we may offer new services, features, tools, or resources through the website. These additional services or features shall also be subject to these Terms of Service unless otherwise specified.

SECTION 8 - Third-Party Links

Certain content, products, and services available through our Service may include materials from third parties.

Third-party links provided on this site may direct you to external websites that are not affiliated with us. We do not control, examine, or evaluate the content or accuracy of these third-party websites, and we make no warranties or representations regarding their materials, products, or services. We disclaim all liability or responsibility for any third-party materials, products, or services.

We are not liable for any harm or damages arising from your purchase or use of goods, services, resources, content, or any other transactions conducted with third-party websites. You are solely responsible for reviewing the policies and practices of third-party providers and ensuring you fully understand their terms before engaging in any transaction.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the respective third party.

SECTION 9 - User Comments, Feedback and Other Submissions

If, at our request, you submit specific materials (e.g., contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials (collectively, "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, or otherwise use such comments in any medium. We are under no obligation to:

• Maintain any comments in confidence;
• Pay compensation for any comments;
• Respond to any comments.

We may, but are not obligated to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not:

• Contain libelous, unlawful, abusive, or obscene material;
• Contain viruses, malware, or other harmful components that could affect the operation of the Service or any related website.
• Use a false email address, impersonate someone other than yourself, or otherwise mislead us or third parties regarding the origin of any comments.

We assume no responsibility and disclaim all liability for any comments posted by you or any third party.

By submitting content, you grant us a non-exclusive, royalty-free license to use it, but you retain ownership of your content.

For more information about Intellectual Property Rights, please refer to our Intellectual Property Policy.

SECTION 10 - Personal Information & Privacy Rights

We are committed to protecting your privacy and do not sell your data to third parties. This section outlines the information we collect, how we use it, and your rights under applicable privacy laws.

Customers acting as data controllers are responsible for obtaining end-user consent for data collection and ensuring compliance with applicable privacy laws when using our Services.

For full detailed information about our Privacy Rights policy and how we handle your privacy rights, refer to our Privacy Policy.

SECTION 11 - Errors, Inaccuracies and Omissions

Occasionally, there may be information on our site or within the Service that contains typographical errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied to the Service or any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - Prohibited Uses

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content to:

• Engage in any unlawful activities or promote illegal conduct.
• Solicit others to engage in unlawful activities.
• Violate any applicable international, federal, provincial, state, or local laws, regulations, or ordinances.
• Infringe upon our intellectual property rights or those of any third party.
• Harass, threaten, abuse, insult, defame, slander, disparage, intimidate, or discriminate against any individual or group based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
• Submit false, deceptive, or misleading information.
Upload or distribute malware, viruses, or any other malicious code that could disrupt, damage, or interfere with the functionality of the Service, related websites, or the Internet.
• Collect or track personal information of others without explicit consent.
• Engage in spamming, phishing, pharming, pretexting, web scraping, crawling, or automated data extraction.
• Use the site or its content for any unlawful, obscene, or immoral purposes.
• Interfere with, compromise, or circumvent security measures protecting the Service, related websites, or networks.

Violation of any of these prohibited uses may result in immediate termination of your account and access to the Service, as well as potential legal action.

12.1 - Acceptable Use Policy

Regystra is designed to help sports organizations manage and grow their events, and we are committed to maintaining a safe, fair, and reliable platform. You agree not to use our platform—or allow your end-users to use it—to:

• Engage in fraudulent activities, misrepresentation, or illegal events.
• Send unsolicited bulk messages, spam, or phishing attempts.
• Create or promote fraudulent, misleading, or non-existent tournaments.
• Upload, share, or distribute malware, hate speech, or offensive content.
• Misrepresent your identity, organization, or event details.
• Overburden or disrupt our system with bots, excessive automated requests, or exploitative scripts.

Enforcement & Responsibilities:

If you or your end-users violate this policy, Regystra reserves the right to:

• Remove content, suspend, or terminate accounts at our discretion.
• Pursue legal action where necessary.
• Hold you accountable for the conduct of your end-users, including ensuring that they comply with your own event rules and our policies.

For any concerns or clarifications, contact us at info[at]regystra.com.

SECTION 13 - Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. Your use of the Service is at your own risk. To the maximum extent permitted by applicable law, the Service is provided without warranties of any kind, whether express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No advice or information, whether oral or written, obtained by you from us or through the Service, will create any warranty not expressly stated herein. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered through the Service are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied. This includes all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Without limiting the foregoing, Regystra, its subsidiaries, affiliates, and licensors do not warrant that:

• The content (including any information provided in connection with background screening) is accurate, reliable, or correct.
• The Service will meet your requirements.
• The Service will be available at any particular time or location, uninterrupted or secure.
• Any defects or errors will be corrected.
• The Service is free of viruses or other harmful components.
• Data loss, corruption, or unauthorized access will never occur.

Any content downloaded or otherwise obtained through the use of the Service is downloaded at your own risk. You will be solely responsible for any damage to your computer system, mobile device, or loss of data that results from such download or your use of the Service. We do not warrant or make any representations concerning the accuracy, results, or reliability of the use of background screening materials provided through the Service. If you choose to use the background screening tool, you do so at your own discretion and risk.

Third-Party Products and Services

Regystra does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked or embedded website or service. This includes, but is not limited to, those offered by other users such as organizations. Regystra will not be a party to, or in any way monitor, any transaction between you and third-party providers of products or services.

We are not responsible for any loss or damage arising from your interactions with third-party services, including financial transactions, failed payments, or incorrect API data synchronization. Users must independently review and agree to third-party providers' terms before engaging in any transaction or integration.

Service Reliability and Availability

We do not guarantee, represent, or warrant that:

• Your use of the Service will be uninterrupted, timely, secure, or error-free.
• The results obtained from the use of the Service will be accurate or reliable.

Regystra reserves the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, for any reason, without prior notice. This includes updates, maintenance, security patches, or regulatory compliance changes.

From time to time, we may remove the Service for indefinite periods or cancel the Service at any time without notice to you.

Please refer to our Support & Service Level Goals (SLG) for more information.

SECTION 14 - Limitation of Liability

To the fullest extent permitted by law, in no event shall Regystra, its parent company, subsidiaries, affiliates, directors, officers, employees, agents, contractors, licensors, suppliers, service providers, or representatives (collectively, "Regystra Entities") be liable for any:

• Injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
• Lost profits, lost revenue, lost savings, loss of data, business interruption, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise.
• Unauthorized access, alteration, deletion, or loss of customer data caused by third parties, cyberattacks, security breaches, or system failures.
• Issues, damages, or losses arising from third-party services, including but not limited to Stripe, QuickBooks, HubSpot, or external API integrations. Regystra makes no warranties or representations regarding third-party service reliability, availability, or security.
• Service failures, disruptions, or delays due to causes beyond Regystra’s reasonable control, including but not limited to acts of God, natural disasters, cyberattacks, pandemics, power failures, internet outages, or government-imposed restrictions.
• Claims arising from your use of the Service or any products procured through the Service.
• Errors, inaccuracies, or omissions in any content provided through the Service.
• Loss or damage incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service.

API Usage & Misuse: Regystra specifically disclaims any liability for the misuse of its API services, including excessive API requests, unauthorized data access, service disruptions resulting from overuse, or abuse of API endpoints.

Limitation of Liability in Certain Jurisdictions: In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, Regystra’s liability shall be limited to direct damages caused by Regystra’s proven negligence or willful misconduct. In such cases, Regystra’s total liability shall not exceed the lesser of:

• (i) The total fees paid by you to Regystra in the three (3) months preceding the claim, or
• (ii) $1,000 CAD, whichever is lower.

This limitation applies even if Regystra has been advised of the possibility of such damages and regardless of the legal or equitable theory upon which the claim is based.

SECTION 15 - Indemnification

Customer Indemnification:

You agree to indemnify, defend, and hold harmless Regystra, its parent company, subsidiaries, affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, employees, successors, and assigns (collectively, “Indemnified Parties”) from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including but not limited to attorneys’ fees, court costs, settlements, and other legal expenses) arising out of or related to:

• Your Breach: Any breach of these Terms of Service or related policies referenced herein.
• Legal Violations: Your violation of any applicable law, regulation, or third-party rights, including but not limited to violations arising from your third-party integrations, payment processing activities, data-sharing practices, or unauthorized API usage.
• User-Generated Content: Claims alleging that content (e.g., videos, images, text) uploaded, shared, or transmitted by you or your end-users infringes upon intellectual property rights, privacy rights, or other proprietary rights of third parties. Regystra does not monitor or control content uploaded, shared, or transmitted by end-users. Liability for end-user behavior and content lies solely with the Customer.
• Data Security Breaches: Any unauthorized access to or use of the Service by your employees, agents, or end-users, including but not limited to data theft, data breaches, credential leaks, or violations of data protection laws, whether caused by your internal systems or third-party integrations. Regystra shall not be responsible for data breaches or security incidents caused by third-party applications, unauthorized API access, or customer misconfigurations.
• Misuse of Service: Any misuse of the Service by you or your end-users that leads to claims or damages, including but not limited to the distribution of malicious software, harassment, defamation, excessive API requests, unauthorized data access, or third-party integrations that result in service disruptions.
• Confidentiality Breaches: Disclosure or misuse of Regystra’s confidential information, features, or functionalities.

If a claim arises, you must provide written notice to Regystra within five (5) business days of becoming aware of the claim. Failure to provide timely notice or reasonable cooperation may relieve Regystra of its indemnification obligations. Furthermore, should you fail to cooperate, you may be responsible for covering the costs of defense incurred by Regystra.

Regystra reserves the right, at its own expense, to assume the exclusive defense and control of any claim subject to indemnification. You agree to cooperate fully with Regystra’s defense of the claim and may not settle any claim without Regystra’s prior written consent.

This indemnification obligation applies to claims made by third parties resulting from your actions or omissions, or those of your end-users, in connection with your use of the Service.

This obligation survives the termination or expiration of these Terms of Service.

Regystra Indemnification:

Regystra agrees to indemnify, defend, and hold harmless its customers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including commercially reasonable attorneys’ fees) arising out of or related to:

• IP Infringement: Claims alleging that Regystra’s proprietary software, content, or services infringe upon any valid intellectual property rights of a third party. This indemnification shall not apply to claims resulting from modifications, misuse, or improper use of Regystra’s Services by the customer.
• Confidentiality Breaches: Disclosure or misuse of Regystra’s proprietary software, trade secrets, customer data, API access credentials, security measures, or business strategies.
• Legal Violations: Any violation of applicable laws or regulations by Regystra, excluding violations arising from the misuse or improper implementation of the Service by the customer.

Regystra’s indemnification is strictly limited to direct damages only. Regystra shall not be liable for any incidental, indirect, punitive, or consequential damages, including lost revenue, lost profits, or reputational harm arising from such claims.

Regystra’s indemnification for attorneys’ fees shall be limited to fees that are commercially reasonable and consistent with prevailing rates for similar cases in the relevant jurisdiction.

If a claim arises, Regystra shall notify you within five (5) business days of becoming aware of the claim and its intent to assume the defense. You agree to cooperate fully with Regystra in the defense of the claim and may not settle any claim without Regystra’s prior written consent. Failure to provide reasonable cooperation may void Regystra’s indemnification obligations.

This indemnification obligation survives the termination or expiration of these Terms of Service.

SECTION 16 - Severability

If any provision of these Terms of Service is found to be invalid, unlawful, void, or otherwise unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by applicable law.

If full enforcement is not possible, the provision shall be modified to the extent necessary to achieve its original intent as closely as possible while remaining enforceable under the law. If modification is not possible, the unenforceable portion shall be deemed severed from these Terms of Service.

Such a determination shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

SECTION 17 - Termination

Survival of Obligations

The obligations and liabilities of both parties that were incurred prior to the termination date shall survive termination. This includes, but is not limited to, outstanding payment obligations, confidentiality provisions, indemnification clauses, and any other provisions intended to survive termination.

Upon termination, your access to the Services will be revoked, and any associated data may be permanently deleted. Regystra shall not be liable for any loss of data resulting from termination.

Termination by Regystra

Regystra reserves the right to suspend or terminate your access to the Services at any time, without prior notice, if:

• You violate the Terms of Service, related policies, or applicable laws.
• Your actions pose a security risk or negatively impact Regystra, its users, or partners.
• Your account remains unpaid beyond the specified 60-day grace period.

Upon termination, you remain responsible for all outstanding fees or charges incurred prior to the effective termination date.

Termination by Customer

You may terminate your use of our Services and this agreement at any time by providing us with written notice or by following the termination procedures specified on this page. Upon termination, you remain liable for any outstanding fees or charges accrued up to the effective date of termination. You are resonsible for data backup prior to termination.

Termination for Non-Payment or Non-Responsiveness

Failure to remit payment or respond to our attempts to communicate regarding payment issues may result in account suspension and eventual termination:

• Payment Reminder: We will attempt to contact you at least three (3) times via your registered email over a 60-day period.
• Suspension: If payment remains outstanding for more than 60 days, access to the Services may be temporarily suspended.
• Termination: If payment is not received within 60 days from the due date, your account may be permanently terminated without further notice.

You remain responsible for all outstanding fees, and Regystra reserves the right to engage collection services or legal action to recover unpaid amounts. You are resonsible for data backup prior to termination.

Termination for Inactivity

If an account remains inactive (no new registrations activity, new payment activity) for a period of 6 months, Regystra reserves the right, at its sole discretion, to close the account without prior notice. However, unless otherwise specified in this agreement, users may re-register for the platform at any time. You are resonsible for data backup prior to termination

Outstanding Payment Obligations

If your access to the Services is terminated due to non-payment, you will remain liable for any unpaid fees or charges accrued up to the date of termination. Additionally, you agree to reimburse Regystra for any costs incurred in the collection of outstanding amounts, including but not limited to legal fees and collection agency costs.

Data Backup Responsibility

While Regystra implements reasonable measures to safeguard your data, it is your sole responsibility to regularly back up any data or content that you store or generate using our Services. We recommend performing backups at least weekly to prevent data loss. However:

• It is your sole responsibility to regularly back up any data or content that you store or generate using our Services.
• In the event of termination, Regystra is not liable for any loss or deletion of your data.

Data Retention & Deletion

Upon termination of your account:

• Data associated with your account may be immediately and permanently deleted unless otherwise required by law or agreed upon in writing.
• Data backup requests must be submitted prior to termination as Regystra does not guarantee post-termination recovery.

Regystra shall not be liable for any loss, deletion, or corruption of data following termination.

Post-Termination Assistance

Upon termination, we may, at our discretion and upon your request, assist in exporting user-generated data: such as players, teams, orders, payments information.

• Data exports will be provided in CSV format.
• Exports do not include system logs, proprietary algorithms, or third-party integrations.
• A fee of $100 per hour (billed in 15-minute increments) will apply for this service.
• Requests for data export assistance must be submitted within 30 days following termination.

We strongly recommend maintaining regular backups of your data.

Termination Procedures

To close your account, please follow these steps:

• Contact us at info[at]regystra.com.
• Provide your account information and request termination.
• We will review and process your request within 10 business days.

Upon termination, your account will be deactivated, and you will no longer have access to the Services. Any outstanding fees or charges will remain payable.

Final Provisions

Please review the complete agreement to fully understand the terms and conditions regarding termination and other provisions that apply to your use of Regystra as a Software as a Service (SaaS) platform.

SECTION 18 - Liability Waivers

1. Customer Responsibility

As a Customer of Regystra, you are solely responsible for ensuring that all participants (or their legal guardians) in your activities sign appropriate liability waivers or release forms. These waivers should clearly state that participation in sports activities involves inherent risks and that you (the customer) are solely responsible for managing and addressing these risks.

2. Platform Disclaimer

Regystra acts solely as a platform provider and is not involved in organizing, supervising, or managing any activities conducted by its Customers. Regystra only provides the platform and tools for Customers to organize and manage their events or activities, and mange their liability waivers suppoted by their own leagal documents and templates. Regystra shall not be held liable for any injuries, accidents, damages, or losses incurred during events or activities hosted by Customers. Regystra provides a software platform for sports organizations and assumes no liability for the actions, decisions, or management of customers using the platform. Regystra is not responsible for ensuring compliance with local, state, or federal laws governing sporting events, contracts, payments, or liability waivers. Customers assume all responsibility for their legal obligations, financial commitments, and compliance requirements.

3. Indemnification

You (the customer) agree to indemnify, defend, and hold harmless Regystra, its directors, officers, employees, and affiliates from any claims, damages, or liabilities arising from your failure to obtain valid waivers or any incidents occurring during your events or activities.

4. Compliance with Laws

It is your responsibility to ensure that your liability waivers comply with all applicable local, state, or federal laws, including but not limited to laws governing minors and participation in sports activities.

SECTION 19 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of the Province of Quebec, Canada, without regard to its conflict of law provisions.

Dispute Resolution

We encourage open communication to resolve disputes efficiently. If you have an issue related to our Services:

• Step 1 – Informal Resolution:
  • Email us at info[at]regystra.com with the subject “Notice of Dispute” within 30 days of the issue.
  • Include relevant details of the dispute and your requested resolution.
  • We will respond within 15 days to work toward a good-faith resolution.
• Step 2 – Arbitration:
  • If we cannot resolve the dispute within 30 days, the issue will be settled exclusively by binding arbitration in Montreal, Quebec.
  • The arbitration will be administered by a mutually agreed-upon organization. If we cannot agree, an arbitrator will be appointed in accordance with Quebec arbitration laws.
  • The arbitration will be conducted in English (if both parties agree).
  • Each party will cover their own arbitration costs unless the arbitrator decides otherwise.
• No Class Actions:
  • Disputes must be handled individually.
  • Neither party may initiate or participate in a class action, consolidated, or representative lawsuit.
  • The arbitrator may not preside over a class-wide proceeding.
• Limitation on Claims:
  • Any claim related to these Terms or our Services must be filed within six (6) months from when the issue arises, unless a longer period is required by applicable law.
  • After that, the claim is permanently barred.
• Jurisdiction for Non-Arbitrable Matters:
  • If arbitration is deemed unenforceable, disputes will be resolved in Montreal, Quebec courts, unless local law prohibits this.

SECTION 21 - Changes to Terms of Service

We may update these Terms of Service to reflect changes in laws, regulations, business practices, or service offerings. If we make changes, we will notify you at least 30 days in advance through one or more of the following methods:

• Posting an update on our website.
• Sending an email notification to registered users.
• Displaying a notice within the Service.

Your continued use of the Service after the notice period constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service.

SECTION 22 - Customer-Specific Terms

While these Terms of Service apply to all customers, certain Customers—such as enterprise clients—may require a separate, negotiated agreement with Regystra.

If we enter into a **separate written contract** with you (e.g., covering customized pricing, support obligations, etc ), that contract will **take precedence over these Terms of Service** in the event of a conflict. However, all provisions in these Terms that are **not expressly modified by the signed contract** shall remain in full effect.

If you are interested in a custom agreement, please contact us at **info[at]regystra.com**. **Unless and until a separate written contract is signed by both parties, these Terms of Service remain fully binding and enforceable.**

SECTION 23 - CONSENT

By using our website and services, you hereby consent to our Terms, Privacy Policy, and agree to its terms.

By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.

SECTION 24 - Copyright Infringement

We respect intellectual property rights and expect our users to do the same. If you believe your copyrighted work or intellectual property has been infringed, please provide the following information to our designated Copyright Agent:

• Your contact information (name, address, email, phone).
• A description of the copyrighted work or intellectual property being infringed.
• The location/URL of the material on our platform.
• A statement, in good faith, that the disputed use is unauthorized.
• A declaration, under penalty of perjury, that the information provided is accurate and that you have the authority to act on behalf of the copyright owner.

Contact us at:

Email: info[at]regystra.com

Subject: Copyright Infringement

We may disable or terminate accounts of users found to infringe intellectual property rights.

Please refer to our IP Policy for more information.

SECTION 25 - Data Protection

Regystra processes personal data on behalf of Customers in compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Quebec’s Act Respecting the Protection of Personal Information (Law 25). To ensure clarity and legal compliance, we offer a Data Protection Agreement (DPA) upon request.

The DPA defines Regystra as a data processor and the Customer as the data controller for end-user data (e.g., participant information) collected through the Service. It outlines our obligations, including:

• Implementing industry-standard security measures to protect personal data.
• Notifying Customers of data breaches within 72 hours, as required by applicable law.
• Processing data solely to deliver and improve the Service, unless otherwise instructed by the Customer.
• Facilitating data subject rights (e.g., access, deletion) as directed by the Customer.

To request a DPA, contact us at info[at]regystra.com .

SECTION 26 - Accessibility

Regystra strives to ensure that our Service, including the website, mobile applications, and Customer-branded portals, is accessible to all users, including those with disabilities. We aim to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, incorporating features such as screen reader compatibility, keyboard navigation, and clear visual design.

Accessibility is an ongoing effort, and we are committed to improving over time. If you encounter any barriers to accessing our Service—whether as a Customer or end-user—please notify us at info[at]regystra.com. We will respond within 7 business days to address your concern or provide a workaround, where feasible.

SECTION 27 - Contact Information

If you have any questions about these Terms and Conditions, you can contact us at info[at]regystra.com