Frequently Asked Questions

Common questions about Regystra

Clear answers to help you understand how Regystra works.

General

Regystra is an all-in-one sports management platform for registrations, payments, scheduling, scoring, communications, and event operations.

Large or Small sport organizations, sports clubs, leagues, academies, tournaments, camps, and multi-organization sports operators.

Regystra is a comprehensive sports management platform that includes all the features you need to manage your organization, from registrations to payments to scheduling and scoring and expense management. Regystra is very versatile and can be used for a wide range of sports and events. We have a transparent pricing model and no hidden fees.

Yes. You can run a multi-branch or business unit under the same account.

Multi-sport by design (hockey, soccer, cheer, basketball, volleyball, etc.).
Registrations

We humbly believe that we have the best sports registration platforms on the market. We are always improving and adding new features to make it even better for your organization.

Yes. You can create simple registrations (basic info + payment) or advanced registrations with waivers, add-ons, questions, options, and conditional logic.

Yes. Regystra supports team registrations, individual player registrations, and mixed formats depending on the event.

Yes. All event types are supported using a single, flexible system.

Yes. Supports multiple waivers per event with digital signatures and audit logs.

Yes. Family-based registrations are fully supported.

Yes. Capacity limits, automatic waitlists, and approvals are available.
Payments & Financials

Organizations connect their own Stripe account. Funds go directly to them.

Yes. You can use multiple Stripe accounts under the same organization.

Credit cards, ACH/bank transfers, and region-specific Stripe methods.

No. Pricing is transaction-based, not per-user.

Yes. Refunds, credits, discounts, and adjustments are fully supported and tracked.

Yes. Regystra supports multi-currency pricing and payments, depending on your Stripe configuration. Current customer use USD, CAD, EUR, GBP, SEK, CHF, ARS, and more.

Full payments, deposits, partial payments, and installment payment plans are supported.

Yes. Online payments are processed through Stripe, and offline payments (cash, cheque, e-transfer) can be recorded manually.

Yes. Built-in financial dashboards, benchmarks, and YoY comparisons.
Language & Communication

Yes. Regystra supports multi-language interfaces and event content.

Yes. You can send invitations, confirmations, reminders, and custom messages to participants, teams, or groups.

Yes. Messages can be customized per event, per audience, and per trigger.

Yes. You can send invitations, confirmations, reminders, and custom messages to participants, teams, or groups.

Yes. Messages can be customized per event, per audience, and per trigger.
Pricing & Setup

Our pricing is transparent and based on the number of users and transactions. You can see our pricing page for more details. One-time setup fee and usage-based pricing. No monthly subscriptions. No per-user fees. No contracts.

Most organizations are live within hours from signup to live (Same day in most cases).

Yes. Live demos and onboarding sessions are available.

No long-term lock-in. Flexible SaaS terms. You are free to cancel at any time.

Email support, documentation, WhatsApp support, and optional priority support for enterprise clients. We are always here to help you. 7 days a week.
Support
@foreach ([ [ 'question' => __('What support options are available?'), 'answer' => __('Email support, documentation, WhatsApp support, and optional priority support for enterprise clients. We are always here to help you. 7 days a week. We are here to help you with your questions and concerns.'), ], [ 'question' => __('Can we have regular meetings?'), 'answer' => __('Yes. With some customers, we have weekly, bi-weekly, or monthly follow-up calls to demo new features, discuss needs, and review feedback.'), ],

Email support, documentation, WhatsApp support, and optional priority support for enterprise clients. We are always here to help you. 7 days a week.
@endforeach
References

Yes. We have a our upcoming events page where you can see some of the organizations that are using Regystra. You can see some of them in our "Upcoming Events" page. You are also free to contact us and we will be happy to share with you some of the organizations that are using Regystra; and event introductions to some our clients.
Data & Privacy

Yes. Your data is secure and encrypted. We use the latest security technologies to protect your data.

Yes. You can export your data in CSV, Excel, or PDF format.

Yes. You can delete your data from Regystra.

Yes. You can get a copy of your data from Regystra.

Your data is stored in our secure servers in the cloud. We can store your data in Canada, USA and Europe to comply with the GDPR and other data protection laws.

No, never. We do not contact your customers unless you explicitly ask us to, and only for support purposes.